Technology III

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

• Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
• Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS Cloud Watch, Splunk, Dynatrace, APICA.
• Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
• Maintain CI/CD pipelines with Jenkins; practice rigorous source control using Git Hub and Bitbucket.
• Develop, document, and enforce standard operating procedures; participate in on-call rotation.
• Drive technical debt down by evergreen living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
• Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in SRE and/or Dev Ops in an enterprise-scaled environment.
• Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, Cloud Watch, Terraform).
• Operational support experience in Control-M, Kafka, Jenkins, Git Hub, Bitbucket, Jira.
• Deep expertise in observability and incident response; able to resolve critical issues independently.

• Proficiency in Python, Shell, Java, and/or SQL.
• Strong ownership, accountability, and communication.
• Effective verbal and written communication skills; strong improvement mindset.
• Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
• Ability to learn new technologies or technology concepts quickly.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.