ServiceNow Technology III
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-05-17
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-05-17
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Technical Support, Systems Administrator
Job Description & How to Apply Below
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Service Now Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities- Provide day-to-day operational support for Service Now production instances, ensuring high availability and reliability.
- Analyze, troubleshoot, and resolve issues within Service Now application flows and integrations, supporting business-critical operations.
- Install, upgrade, and manage APIs and integrations between Service Now and other enterprise systems.
- Monitor Service Now environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.
- Apply Service Now best practices to optimize performance, configuration, and workflow automation.
- Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
- Troubleshoot complex Service Now code issues, including scripting (JavaScript, Glide Script), and provide effective solutions.
- Automate monitoring, maintenance, and operational tasks within Service Now and related systems.
- Develop, document, and promote standard operating procedures for Service Now support and administration.
- Interface with internal customers to gather requirements, advise on Service Now best practices, and validate new implementations.
- Participate in on-call rotation for weekend support.
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong knowledge of Service Now platform architecture, modules, and administration.
- Experience with Service Now integrations, APIs, and web services.
- Proficiency in Service Now scripting languages (JavaScript, Glide API) and web development frameworks.
- Familiarity with ITIL processes and Service Now ITSM workflows.
- Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).
- Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
- Strong analytical and problem-solving skills.
- Service Now Certified System Administrator or other Service Now certifications.
- Experience with automation scripting and workflow development in Service Now.
- Leveraged MCP servers and AI technologies to optimize operational processes.
- Knowledge of Agile development methodologies.
- Effective verbal and written communication skills.
- Strong improvement mindset and commitment to continuous learning.
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