Product Delivery Associate: Lead End-to-End Pilot Deliveries

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Associate in Service Product Group , you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies

• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements

• Documents blockers and impediments to aid with dependency management and resource availability

• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines

• Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.

• Conduct impact assessments and translate findings into readiness and adoption plans.

• Execute and coordinate change requests for system enhancements, ensuring pilot readiness and adoption.

• Manage timelines, dependencies, blockers, and stakeholder alignment across functions.

• Drive change management activities, ensuring compliance with risk, controls, and regulatory requirements.

• Facilitate working sessions, provide project updates to senior leaders, and support performance reporting with actionable insights.

• Identify and influence process improvements and efficiencies using pilot learnings and feedback

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area

• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area

• Exposure to operational management and change readiness work streams

• Proven experience in process management, impact assessments, and managing change requests.

• Strong analytical skills to assess user impacts and recommend process improvements.

• Excellent communication skills, engaging across business levels and with senior leaders.

• Ability to prioritize and solve problems for diverse, concurrent change requests.

• Strong collaboration skills, working with resources while maintaining clear direction.

• Understanding of product lifecycle and business readiness with practical delivery focus.

• Flexible and organized to meet tight deadlines in a dynamic environment.

• Strong interpersonal skills and ability to drive adoption through structured change execution.

• Emerging knowledge of product release and deployment processes

• Planned, executed, and evaluated pilot programs, defining success criteria and scaling recommendations.

• Managed product or platform-wide release and deployment processes.

• Implemented continuous improvement practices based on outcomes and feedback.

• Strong knowledge of product development lifecycle, design, and data analytics

• Supported product performance reporting and turned insights into rollout actions.

• Influenced cross-functional partners and aligned stakeholders through change and ambiguity.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not…