IT​/Tech Intern, IT Support

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer‑focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you’d never known existed.

Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services:
Right Team, Right Technology, Simple and Secure.

Being an Intern in our Dev Ops/Site Reliability Engineering (SRE) Team provides highly motivated and qualified students the opportunity to gain hands‑on experience in modern software delivery, platform reliability, and operational excellence. This role offers first‑hand exposure to both Dev Ops /SRE practices, including how we design, build, deploy, operate, and continuously improve reliable systems across on‑premises platforms and cloud‑based applications.

Interns will learn how Dev Ops and SRE work together to enable fast, safe software delivery while maintaining high standards for reliability, scalability, performance, and security.

The intern will collaborate closely with development, operations, and platform teams to learn and apply best practices for CI/CD automation, infrastructure as code, monitoring, observability, and reliability engineering. They will gain exposure to enterprise‑scale systems and interact with engineers, managers, and senior leaders to better understand the intersection of technology, operations, and business within the insurance industry.

Through this experience, the intern will build a strong understanding of the end‑to‑end technology stack - including networking, storage, operating systems, virtualization, databases, applications, and cloud services—to observe, monitor, troubleshoot, and automate activities within the Berkley environment.
Key functions will include but are not limited to:

• Support Dev Ops and SRE monitoring, observability, and automation through scripting, SQL, and tooling.
• Assist in defining and tracking reliability metrics, including SLIs, SLOs, and error budgets.
• Help implement and maintain monitoring and alerting to proactively identify performance and reliability issues.
• Contribute to CI/CD pipelines, deployment automation, and operational tooling that support reliable software delivery.
• Assist with incident response, troubleshooting, and performance analysis to minimize downtime and user impact.
• Collaborate with development and operations teams to embed reliability, resiliency, and observability into systems.
• Research emerging Dev Ops and SRE tools and practices and share findings with the team.
• Document standards, configurations, issues, and resolutions to support operational consistency.
• Demonstrate strong communication, prioritization, and multitasking skills in a fast‑paced environment.

• Pursuing a degree in Computer Engineering, Computer Science, Management Information Systems or a similar field
• Interest in learning scripting languages like Power Shell, JavaScript, Typescript
• Basic knowledge of or experience with SQL preferred
• Familiarity with Tools:
  Git, Git Hub, Git Bash, Ansible, Terraform is a plus
• Strong problem‑solving skills.
• Ability to learn new technologies and applications quickly.
• Excellent communication, time management, organization, and planning skills.
• Completed 1-2 years of your major program
• Strong passion for technology and Automation.
• Strong technical aptitude, critical thinking and quantitative skills with ability to navigate MS Office applications, including Excel, PowerPoint, Word and Outlook.
• Prior internship, co‑op, or on or off‑campus technical experience preferred, but not required
• Works well in a team environment and productive without constant supervision
• Aggressive curiosity
• Attention to detail

The Company is an Equal Employment Opportunity Employer.

This is an hourly, non‑exempt role. The hourly rate for this position is $27.00.

Sponsorship not Offered for this Role