Quant Analytics Manager -Digital Analytics

Job Summary

As a Quant Analytics Manager on the Digital Analytics team you support an extensive portfolio of digital products by using data to provide recommendations that enhance the customer experience and build long‑term, profitable customer relationships. In this role, you will be the driver of the analytics book of work that is transforming Chase's cross‑channel, cross‑line of business strategy to a hyper‑personalized, data‑driven, customer‑centric model.

Your expertise in digital data and analytical thought leadership will be used to help define OKRs, develop and measure A/B tests, scope strategic analytical questions and create analytical plans providing insights to drive outcomes for Chase's 75 million digital customers. You will be responsible for delivering actionable analysis in clear and compelling terms while building relationships with Digital Product, Tech, Design, Strategy and more.

• Data Storytelling:
  Analyze and visualize digital customer behaviors to craft compelling narratives that drive insights and action.
• OKR Management:
  Lead the creation, iteration, reporting, and causal analysis of OKRs to track and achieve strategic goals.
• Data‑Driven Decision Making:
  Foster data‑informed decisions and experimentation by establishing strategic partnerships, promoting best practices, and ensuring clear communication.
• Opportunity Identification:
  Develop OKRs and conduct deep‑dive analyses to uncover opportunities for driving Digital CSAT, Engagement, and Deepening.
• Consultation:
  Serve as a subject‑matter expert in Digital data, providing consultation to the broader Data & Analytics organization.

• 7+ years of experience analyzing customer experiences, digital products/usage.
• Proven track record of problem‑solving using data and building new analytics capabilities.
• Talent for translating numbers into an actionable story for business leaders.
• Superior written, oral communication and presentation skills with experience communicating concisely and effectively with all levels of management and partners.
• Experience in querying big data platforms and SAS/SQL.
• Experience with digital analytics.
• Bachelor's degree is required (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).

• Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics.
• Experience working with Big Data environments (i.e., Snowflake, AWS).
• Experience with A/B testing at Chase.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans.