Qualitative UX Researcher

Job Title:
Qualitative UX Researcher
Location:
Wilmington, DE (Onsite)
Duration:
Contract
Job Description:

• We are seeking a skilled and curious Qualitative UX Researcher to help shape customer-centered experiences across our digital products and services. In this role, you will plan and conduct qualitative research to uncover customer needs, behaviors, and pain points—and translate those insights into clear, actionable recommendations that inform product, design, and business decisions.
• You will collaborate closely with product managers, designers, engineers, and cross-functional partners within a highly regulated financial services environment.

• Design and conduct qualitative research studies, including but not limited too usability testing, surveys, card sorting, tree testing
• Partner with product and design teams to define research objectives and ensure insights inform decision-making
• Synthesize findings into clear, compelling narratives with actionable recommendations
• Produce research artifacts such as readouts, journey maps, personas, and opportunity frameworks
• Advocate for the voice of the customer across the product lifecycle
• Ensure research practices align with internal governance, risk, privacy, and compliance standards
• Support continuous improvement of research methods, processes, and standards across the UXR practice

• 3–5 years of experience conducting qualitative UX research in-house or within an agency
• Strong grounding in qualitative methodologies and best practices
• Demonstrated ability to translate research findings into product and design recommendations
• Experience collaborating with cross-functional partners in agile or iterative product teams
• Excellent communication and storytelling skills, with experience presenting to varied audiences
• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, or a related field (or equivalent practical experience)

• Advanced degree in HCI, Information Design, psychology , sociology, anthropology or a related field
• Experience working within financial services, fintech, or other regulated industries
• Familiarity with accessibility, inclusive design, or compliance-driven research considerations
• Experience using research platforms and tools (e.g., User Zoom, User Testing, Maze, Figma, Miro)