ServiceNow Technology II

Position: ServiceNow Technology Support II
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Service Now Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

** Job responsibilities*
* +  Provide day-to-day operational support for Service Now production instances, ensuring high availability and reliability.

+  Analyze, troubleshoot, and resolve issues within Service Now application flows and integrations, supporting business-critical operations.

+  Install, upgrade, and manage APIs and integrations between Service Now and other enterprise systems.

+  Monitor Service Now environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.

+  Apply Service Now best practices to optimize performance, configuration, and workflow automation.

+  Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.

+  Troubleshoot complex Service Now code issues, including scripting (JavaScript, Glide Script), and provide effective solutions.

+  Automate monitoring, maintenance, and operational tasks within Service Now and related systems.

+  Develop, document, and promote standard operating procedures for Service Now support and administration.

+  Interface with internal customers to gather requirements, advise on Service Now best practices, and validate new implementations.

+  Participate in on-call rotation for weekend support.

** Required qualifications, capabilities, and skills*
* + 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

+  Strong knowledge of Service Now platform architecture, modules, and administration.

+  

Experience with Service Now integrations, APIs, and web services.

+  Proficiency in Service Now scripting languages (JavaScript, Glide API) and web development frameworks.

+  Familiarity with ITIL processes and Service Now ITSM workflows.

+  

Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).

+  Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.

+  Strong analytical and problem-solving skills.

** Preferred qualifications, capabilities, and skills*
* +  Service Now Certified System Administrator or other Service Now certifications.

+  

Experience with automation scripting and workflow development in Service Now.

+ Leveraged MCP servers and AI technologies to optimize operational processes.

+  Knowledge of Agile development methodologies.

+  Effective verbal and written communication skills.

+  Strong improvement mindset and commitment to continuous learning.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement,…