Mechanical Desk Engineer - DE - Mobility Customer Services

** Job Family:
** Customer Services

** Req :
** 503345

** Pioneering in America, from the first mile to the last.

This is what drives us.*
* For more than 160 years, Siemens has been an integral
provider of infrastructure, electrification, and transportation solutions in
the United States. Rail systems must do one thing above all: run. With modern
maintenance solutions - from diagnostics to data-based action recommendations,
from quick delivery of replacement parts to strategically planned modernization
- we ensure your systems' highest reliability and availability:  
** 100%
Railability** . We are constantly developing new, intelligent mobility
solutions that increase the availability of infrastructure for society,
optimize route usage and create a new quality of travel.

Good service means we are there for our partners and
customers when they need us - and beyond. That is because we define ourselves
by what we do. Every day, every hour, every minute. We help our customers move
the world.

*
* Position Overview:

*
* Siemens Mobility is seeking to fill Mechanical Desk Engineer
positions in our Wilmington, Delaware location. This job entails direct support
in fleet monitoring and maintenance planning for the Siemens Locomotives and
duties to support Siemens Customer Service. The Mechanical Desk Engineer also
provides technical oversight to the contractual depots and administrative
services to the Siemens Reliability and Service Managers. This position works a
day shift to include weekends and holidays.  Individuals must have
flexibility to work all shifts.  The primary shift will be 2nd shift
working 10am - 8:30pm Sunday - Wednesday or Wednesday - Saturday.

** What your day-to-day will look like:*
* + Monitoring fleet performance and equipment surveillance support for Siemens'locomotives at the Amtrak Mechanical Desk.

+ Support for driving reliability and continuous improvement to minimize downtime and costs.

+ Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices.

+ Givereal-time live phone support to the end-users calmly.

+ Support Failure Investigations and the completion of Root Cause Analysis reports.

+ Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures.

+ Resolve product or service issues by clarifying the Customer's problems;determining the cause; selecting and explaining the best solution;expediting correction or adjustment; following up to ensure resolution.

** To thrive in this role, you have:*
* + Associate'sdegree in a technical field (i.e. Electrical, Electromechanical, etc.) orproven technical maintenance and operational experience.

+ Abilityto solve practical problems, exercise initiative, and deal with various changing, sometimes unclear, situations.

+ Strongly demonstrated computer skills and willingness to learn computerized maintenance management systems.

+ Proficiency with Microsoft Excel to generate administrative reports.

+ Effective communication, listening, and strong organizational skills.

+ Abilityto learn project-specific software programs and online tools.

+ Abilityto continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency.

+ Abilityto walk through a structured troubleshooting process - staying calm incomplex and time-critical situations.

+ Abilityto travel: 5% domestically

+ Setting you apart from others would be an Associate's degree in a technical discipline with 5+ years of experience in maintenance planning, field services, and rail would be great.  Experience in rolling stock operations and/or maintenance with experience in dealing with the FRA /CFRs would be a plus.

** Why you'll love working for Siemens!*
* + Freedom and healthy work-life balance
- Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits - starting Day 1.

+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.

+ We dothe right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

+ We arefrontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact.

+ Solvethe world's most significant problems - Be part of exciting and innovative projects.

+ Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the  
** Fortune World's Most Admired Companies
** list!

+ Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the
United States without needing current or future employer-sponsored work
authorization.

** LI-LS1*
* ** Transitioning Service…