Digital Product Management Senior Manager-Originations Solutioning

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Management Senior Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA;
Wilmington, DE;
Tysons Corner, VA;
Charlotte, NC; or New York, NY.

Will be responsible for Solutioning Retail Lending Origination Journeys with management of 2-4 Product Owners

* Responsible for crafting incredible customer experiences from discovery through hand-off to execution delivery leaders, working closely with business partners to understand needs and priorities; partnering with internal and external designers and usability testers, solution architects, and development leads to make the experiences a reality; and driving the use of data to monitor and measure success

* Bring awareness to internal stakeholders on best-in-market design patterns and trends through on-going competitive analysis across the financial sector as well as digital design leaders in other industries; and leverage this insight to challenge existing norms and drive transformation

* Present new digital customer experiences to legal, risk, and compliance stakeholders as well as executive leaders for feedback, respectful debate, and alignment

* Engage in on-going problem-solving with a diverse team of partners, driving greater problem definition clarity and structuring how the team will pursue a solution

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

* Responsible for complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices through the leadership of digital teams.

* Leverages industry and market place research and insights to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Assists Group Manager with defining strategy. Prioritizes and decisions recommendations. Drives business case development.

* Leads digital teams that develop and design the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Oversees the development, production, roll-out or promotion of digital experiences and ensures initiatives are completed on time, within budget and meet strategic goals.

* Drives/Develops partnership with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders including key vendors to ensure all digital experiences meet their strategic goals. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Serves as point of review and sign off for risk management, compliance, and audit requirements.

May be identified as an application owner.

* Builds, manages, motivates, and develops the performance of the Digital teams to drive business, financial, and customer experience results of new and existing products. Recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

* Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

* Live the Values - Role models our values with transparency and courage.

* Enable Change - Takes action to drive change and innovation that will transform our business.

* Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

* Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and…