Senior Associate, MarTech Content Specialist| Retail Bank

Senior Associate, Mar Tech Content Specialist

Capital One’s Retail Bank has risen up the banking league tables, capitalizing on industry-leading products and a unique National fintech brand with superior digital capabilities and distinctive cafés and branches. The Retail Bank Marketing Technology team is seeking a highly organized and detail-oriented Senior Associate Content Specialist to join our website team. The role will drive daily updates within our enterprise Content Management System (CMS), ensuring an accurate, compliant, and up-to-date digital presence.

• CMS Expertise & Execution:
  Become an expert for Capital One’s enterprise CMS; execute day‑to‑day website updates, managing everything from large‑scale, net‑new page builds to minor copy edits.
• Process Ownership:
  Own, manage, and document content processes from intake to execution for website pages and the CMS.
• Stakeholder Communication:
  Proactively communicate with internal partners—Legal, Compliance, Marketing, Creative, and Tech—to ensure site updates are clear.
• Partner Support & Testing:
  Collaborate with partners to test new page layouts, design components, and technical updates, ensuring visual integrity and optimal functionality before they go live.
• Process Optimization & Innovation:
  Identify opportunities to drive process updates and improve team efficiencies, proactively exploring and implementing AI tools or automated solutions to streamline content workflows.
• Project Management:
  Juggle multiple moving deadlines, prioritizing requests to ensure timely delivery of all web updates; work proactively in an agile environment and identify when to work outside the process in whitespace.
• Quality Assurance:
  Conduct meticulous quality assurance testing to ensure pages are created or updated exactly as requested, meeting all brand, legal, and compliance standards.

• Process‑oriented mindset with a proven ability to understand, follow, and create standard operating procedures.
• Hyper‑organized and detail‑oriented, with the ability to catch small errors that others might miss.
• Exceptional time‑management skills, capable of balancing large project builds with ad‑hoc, quick‑turnaround requests.
• Strong collaboration skills, with the professionalism to work seamlessly alongside diverse technical, creative, and legal partners.

• Bachelor’s Degree or equivalent military experience.
• At least 2 years of experience working within a Content Management System (CMS) to build and update web pages.
• At least 2 years of digital marketing experience.

• 3+ years of experience in a product marketing role.
• 3+ years of experience working with content management systems.
• 3+ years of experience using digital marketing, analysis, and SEO tools.
• 2+ years of experience in financial services.
• Agile experience.

• McLean, VA: $96,500 - $110,100
• Wilmington, DE: $87,700 - $100,100

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

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