Product Portfolio Operations Manager - Communications & Reporting

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness.

You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.

** Job responsibilities*
* +  Run the recurring PPO communications and reporting cadence: manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.

+  Translate portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, blockers, milestones, and dependencies tailored for PPO and PXT senior leaders.

+  Build and maintain standardized reporting frameworks that track PPO progress against CB OKRs, portfolio health metrics, and investment planning, driving consistent definitions and templates across teams.

+  Design and build AI-powered tools, workflows, and prototypes that solve real reporting and communications challenges: reducing cycle time, eliminating manual steps, and improving output quality.

+  Own operational delivery of the PPO LLM knowledge base: curate priority content, apply AI-first approaches to improve transparency, and increase drafting speed.

+  Identify manual pain points within PPO and PXT reporting workflows and deliver tangible improvements through automation, tooling, templates, or process redesign.

+  Run test-and-learns for new AI-enabled solutions, document outcomes, and make recommendations on what to scale.

+  Operate as the pillar's execution lead: manage timelines, stakeholder communications, and issue escalations to ensure consistent delivery across multiple audiences and forums.

+  Embed LRCC requirements into day-to-day reporting operations.

** Required qualifications, capabilities, and skills*
* + 5+ years of experience or equivalent expertise in program management or performance optimization

+ Proven ability to manage and implement operational effectiveness initiatives

+ Proven ability to operate within the product development life cycle and agile methodologies

+ Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences.

+ Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights.

+ Advanced proficiency with AI tools and platforms relevant to the role's scope, including LLMs, applied operations, and reporting workflow improvements.

+

Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking.

+ Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail.

+ Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.

** Preferred qualifications, capabilities, and skills*
* + Experience in Consumer Banking and/or PXT organizations within JPMorgan

Chase.

+ Familiarity with Agile methodologies, product development life cycles, Design Thinking frameworks, and investment planning processes.

+ Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements.

+…