Product Portfolio Operations Manager - Communications & Reporting

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness.

You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.

• Run the recurring PPO communications and reporting cadence: manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.
• Translate portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, blockers, milestones, and dependencies tailored for PPO and PXT senior leaders.
• Build and maintain standardized reporting frameworks that track PPO progress against CB OKRs, portfolio health metrics, and investment planning, driving consistent definitions and templates across teams.
• Design and build AI-powered tools, workflows, and prototypes that solve real reporting and communications challenges: reducing cycle time, eliminating manual steps, and improving output quality.
• Own operational delivery of the PPO LLM knowledge base: curate priority content, apply AI-first approaches to improve transparency, and increase drafting speed.
• Identify manual pain points within PPO and PXT reporting workflows and deliver tangible improvements through automation, tooling, templates, or process redesign.
• Run test-and-learns for new AI-enabled solutions, document outcomes, and make recommendations on what to scale.
• Operate as the pillar's execution lead: manage timelines, stakeholder communications, and issue escalations to ensure consistent delivery across multiple audiences and forums.
• Embed LRCC requirements into day-to-day reporting operations.

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences.
• Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights.
• Advanced proficiency with AI tools and platforms relevant to the role's scope, including LLMs, applied operations, and reporting workflow improvements.
• Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking.
• Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail.
• Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.

• Experience in Consumer Banking and/or PXT organizations within JPMorgan
  
  Chase.
• Familiarity with Agile methodologies, product development life cycles, Design Thinking frameworks, and investment planning processes.
• Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements.
• Experience working with Product Controls frameworks and supporting adoption of new product governance mechanisms.
• Experience building databases, prototypes, or technology solutions that improve operational efficiency and adoption.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.…