Service Desk Manager
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-06-26
Listing for:
IntePros
Part Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
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Inte Pros is seeking a Service Desk Manager to lead IT support operations for a global enterprise, requiring 2 days per week on-site in Wilmington, DE. This individual will manage a team of Level 1.5 technicians, coordinate with a regional managed service provider, and collaborate with international teams, particularly in the Asia Pacific region.
Key Responsibilities:
Qualifications:
- Bachelor’s degree in IT or related field (or equivalent experience)
- 5+ years in IT service management; 2+ years in leadership
- Ability to manage internal teams and external vendors
- Strong ITIL knowledge; ITIL certification preferred
- Proficiency in ITSM tools (e.g., Service Now)
- Excellent communication, analytical, and stakeholder management skills
Preferred:
- Experience in regional/multi-site environments
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Mid-Senior level
- Contract
- Information Technology
- IT Services and IT Consulting
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