Major Incident Manager

Major Incident Manager

Location:

Wilmington, Delaware, USA (Day1 onsite)

Shift Timings:
Mon - Thu (11:00pm EST- 09:00am EST) shift with Fri, Sat Sun week offs

Type:
Fulltime

Job Description:

Candidate must be local to Wilmington, Delaware

Minimum of 3+ years' experience as a Major Incident Manager

Experienced in reviewing proposed major incidents, assessing criticality and business impact

Experience in facilitating high severity incident bridge calls

Engage and escalate to needed individual/ resource teams

Working knowledge of IT Service Management tools

Document activities and discussion during major incidents

Communicate throughout any event to required levels of leadership

Ability to facilitate a Daily Operations Call reviewing previous major incidents

Recommend corrective actions based on Major Incident events

Experience in Service Now or a comparable ticketing system

Good communication skills to interact with both customer and end user over phone and through email

Hands-on experience required managing and handling Outage meetings with executive leaders

ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must

An Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator.