IT Research Support Lead; Shore

IT Research Support Lead

Location: Remote LATAM preferred. Open to South Asia if willing and able to work East Coast USA hours.
Department: Research IT
Length of assignment: 1 year with the option to renew
Pay rate: $45-$60 USD/hr

The IT Research Support Lead is accountable for the operational performance, reliability, and compliance of a portfolio of scientific applications supporting Preclinical and Translational Research. This role serves as the primary IT owner and escalation point, ensuring systems are stable, audit-ready, and aligned with scientific workflows.

The position partners closely with research scientists, Quality Assurance, IT Infrastructure, Cybersecurity, and external vendors to deliver high-quality application support and continuous service improvement. The ideal candidate brings strong experience supporting

GxP-regulated scientific platforms and can effectively bridge business needs with technical execution in a remote, highly collaborative environment.

• Serve as the primary IT owner and support lead for assigned scientific and laboratory applications
• Ensure application availability, performance, and reliability meet defined service expectations (SLAs/SLOs)
• Act as the escalation point for incidents, drivingtimelyresolution and root cause remediation
• Monitor system health, manage incidents and service requests, and coordinate issue resolution across internal teams and vendors
• Maintainaccurateapplication ownership, CMDB records, and asset inventory

• Plan, coordinate, and track small-to-medium application initiatives including implementations, upgrades, and remediation efforts
• Manage project scope, timelines, risks, issues, and dependencies to ensure successful delivery
• Facilitate cross-functional coordination across Research, IT, QA, and vendors
• Provide status updates and ensure alignment with business stakeholders and IT teams
• Support transition of projects into steady-state operations with appropriate documentation and support models

• Support application lifecycle activities including implementations, upgrades, enhancements, and migrations
• Coordinate changes, testing, release activities, and user acceptance processes
• Track and manage risks, issues, and dependencies to ensure successful delivery outcomes

• Ensure systemsremaincompliant with
  
  GxPrequirements and support Computer System Validation (CSV) processes
• Maintain audit-ready documentation including validation artifacts, SOPs, and change records
• Partner with Quality Assurance to support inspections, audits, and remediation activities

• Partner with scientists and business stakeholders to understand workflows, gather requirements, andidentifyimprovement opportunities
• Translate business needs into actionable technical requirements for Infrastructure, Cybersecurity, Cloud, and other IT teams
• Communicate system changes, planned maintenance, and operational status to stakeholders

• Manage vendor relationships for assigned applications, ensuring accountability for service performance, SLAs, and issue resolution
• Coordinate vendor support activities, upgrades, and escalations

• Bachelor’s degree
  
  Information
  
  Technology, Computer Science, Life Sciences, or related field
• 5+ years of experience supporting scientific, laboratory, or research applications in pharmaceutical, biotechnology, or life sciences organizations
• Hands-on experience supporting platforms such as IDBS, Watson LIMS, Phoenix Win Nonlin , or similar scientific applications
• Experience working inGxP-regulated environments, including Computer System Validation (CSV) and Quality Assurance processes
• Experience managing application incidents, changes, and system lifecycle activities (implementation, upgrades, remediation)
• Strong business analysis and requirements gathering skills
• Experience working with vendors and supporting small-to-medium application initiatives
• Excellent written and verbal communication skills

• Experience supporting Preclinical Research, Translational Research, DMPK, Toxicology, PK/PD, Biomarkers, or Research Informatics functions
• Familiarity with laboratory systems, instrument software, and scientific data workflows
• Experience with IT Service Management tools (e.g., Service Now), CMDB, and application lifecycle management
• Understanding of integrations across laboratory systems, data platforms, and enterprise IT environments
• Experience supporting data integrity and readiness for analytics or AI-enabled research workflows
• Project Management Professional (PMP) certification or equivalent project management experience

• Strong ownership mindset with accountability for system performance and outcomes
• Ability tooperateeffectively in a cross-functional, matrixed environment
• Problem-solving and root cause analysis skills
• Attention to detail in regulated,…