Desktop Support Engineer

Work Arrangement:
Onsite

Employment Type:

W2 Contract

Duration: 5+ Years (August 3, 2026 – August 24, 2031)

Pay Range: $20.64/hr.

Requirements

Note:

Candidates must be vaccinated. No subcontracting permitted.

• Desktop & Endpoint Support:
  Strong expertise in Windows desktop environments, multi-monitor, and high-performance workstation setup.
• Financial Industry Tools:
  Working knowledge of Bloomberg, Aladdin, and market data platforms; experience with Portfolio Management tools.
• Infrastructure & VDI:
  Proficiency in Microsoft Active Directory, VPN, Networking, and VDI/Citrix Cloud.
• ITSM & Process:
  Experience with Service Now or Jira; solid understanding of ITIL frameworks and SLA-driven support.
• Field Service Operations:
  Proven track record in high-pressure Field Service environments supporting traders and portfolio managers.

• GenAI & Innovation:
  Exposure to GenAI testing and AI-driven ticket triage/automation tools.
• Stakeholder Management:
  Exceptional "white-glove" support capability for VIP/senior stakeholders.

We are seeking 4 dedicated Desktop Support Engineers to provide on-site, mission-critical support in Wilmington, DE. You will serve as the primary IT point of contact for front‑office users, including portfolio managers, traders, and research analysts. This role demands composure, technical precision, and a "white-glove" service mindset to ensure seamless operation of trading systems and high-performance workstations during active market hours.

• Provide dedicated desk‑side support for front‑office users, ensuring minimal disruption to trade execution and portfolio management.
• Own end‑to‑end incident resolution for market‑sensitive systems, including trading turrets, voice systems, and collaboration tools.
• Perform complex hardware configurations, including multi‑monitor setups and high‑performance trading workstations.
• Utilize Service Now/Jira to manage incidents with strict adherence to investment‑impact SLAs.
• Leverage GenAI‑driven tools for ticket triage, knowledge base contributions, and improved service delivery metrics.
• Coordinate cross‑functionally to resolve priority issues impacting market data feeds and order management systems.
• Participate in new‑joiner onboarding and ensure secure mobile/remote access for investment staff.

Medical | Dental | Vision | 401(k)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.