CMDB Manager

Role Overview

The CMDB Manager oversees the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services. They ensure data accuracy through discovery and data quality processes. The role involves technical expertise in Service Now Configuration Management Database (CMDB) and collaboration with stakeholders to gather requirements and define processes.

The CMDB Manager will design and maintain the CMDB, ensure data integrity, and align it with the organization's CSDM framework. They will also contribute to the development and execution of the ITOM/CMDB roadmap, lead the management and optimization of ITOM, and assist with designing Service Now ITOM solutions.

The ideal candidate will have deep technical expertise in Service Now Configuration Management Database (CMDB), strong leadership and communication skills, and experience with Service Now integrations, workflows, and automation.

• Bachelor’s degree in computer science or related field
• Minimum of ten (10) years of infrastructure leadership experience
• Minimum of five (5) years of recent experience with Service Now platform
• Strong understanding of Service Now modules such as ITSM, ITOM, and SPM
• Experience with Service Now integrations, workflows, and automation
• Proven track record of successfully leading Service Now projects and teams
• Exceptional leadership, communication, and interpersonal skills
• Strong analytical and problem-solving abilities
• Understanding of ITIL framework
• Knowledge of business environment, service requirements, and financial services sector

• Annual success-sharing bonuses or commission plans based on individual performance
• Range of support to colleagues with disabilities
• Global career opportunities
• Excellent benefits