IT Service Desk Manager — Hybrid, Multi‑Site Lead
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-18
Listing for:
Great Gray
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Great Gray is seeking a Manager of IT Service Desk to lead its insourced helpdesk across four offices (Boston, MA; Wilmington, DE; Las Vegas, NV; Aliso Viejo, CA). This hands-on leader will own service delivery, establish consistent processes, and coordinate with an external vendor for complex network needs.
You will manage five technicians, oversee 8:00 AM – 8:00 PM ET coverage, and serve as on-call escalation for P1/P2 incidents.
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