Senior ServiceNow Architect

Role Overview

We are seeking a highly experienced Senior Service Now Architect to lead the design, implementation, and governance of the Service Now platform. The role requires deep architectural expertise across CMDB, ITOM, ITSM, IRM, Vulnerability Response, and overall platform health, ensuring scalable, secure, and high-performing Service Now solutions aligned with enterprise strategy.

Define and own the end-to-end Service Now architecture, ensuring alignment with business goals and IT strategy. Act as the platform architect and technical authority, setting standards, best practices, and design principles. Lead platform roadmap planning, releases, upgrades, and long-term optimization.

This role offers the opportunity to lead strategic Service Now architecture initiatives, including innovative AI use cases within the platform, and to work on high-impact enterprise solutions.

Strong expertise in: CMDB & CSDM, ITOM (Discovery, Service Mapping, Event Management), IRM (Risk, Compliance, Audit), Vulnerability Response.

Deep understanding of:
Service Now platform architecture, Script Includes, Business Rules, Flow Designer, and Integration patterns.

Experience with platform upgrades, health scans, and performance tuning.

Experience designing and implementing ITOM solutions, including discovery, service mapping, event management, and cloud visibility.

Knowledge of risk, policy, compliance, and audit integrations within IRM.

Ability to design vulnerability response solutions integrating security tools, CMDB, and workflows.

Experience with platform governance models and CoE setups.

Strong stakeholder management and communication skills. Proven leadership and mentoring abilities in technical teams. Exposure to cloud platforms (AWS, Azure, GCP) integrations.

Optional medical, dental, vision. 401(k) match.