Desktop Support Engineer
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-18
Listing for:
SISL Global
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- es“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipme
- ntOEM Vendor co-ordination for faulty or new hardware require men
- ts“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/applicati
on“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issu
esIn Scop
- e:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendo - r)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional suppo - rtCo-ordination with OEM on Hardware/Software issu
- l.Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablet
- s)
Deployment and configuration of new hire equipment (Manually and/or using automated Tool - s)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management too - ls Hardware and software provisioning (check-in and check-ou
- t)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer servi - ce Articulate technical solutions to non-technical users in simple and easy to understand ter
- ms Occasional work to move/lift IT gear (PC’s and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) – (Ex :Movement of PC from one floor to anothe
- r)
Uplift and reimage of leaver equipment and update of asset management system/CMD - B.Update of asset management system/CMDB according to Joiner Mover Leaver Proce
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