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IT Service Desk Manager – Hybrid & Network Lead
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-20
Listing for:
Medium
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Great Gray Group is seeking a Manager of IT Service Desk to lead a small team supporting remote employees and four office locations. You will own service delivery, establish processes, and coordinate with an external network vendor for complex issues.
The role requires hands‑on IT skills across Microsoft 365, Cisco Meraki, and Fortinet, with on‑call responsibility outside normal hours. The position offers a hybrid work model with travel to sites and visa‑free employment in the United States.
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