Marketing AI Program Analyst-Senior Associate

At JPMorgan Chase, we don't just follow marketing trends, we set them. Our Marketing team is pioneering the use of artificial intelligence to drive smarter, faster, and more impactful solutions. We're seeking an Associate to provide support on our Marketing AI Initiatives, orchestrating innovation across the firm and ensure we stay ahead of the curve and the competition. Performance Marketing, Operations & Transformation (PMOT) serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond.

As a Marketing AI Program Analyst-Senior Associate on the Performance Marketing and Transformation team, you will support the day-to-day execution, tracking, and governance of Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and moving-maintaining plans, statuses, dependencies, and documentation-so leaders can make fast, informed decisions.

This role also supports the Marketing-owned Marketing AI Sandbox, helping manage intake, maintain execution trackers, coordinate approvals, and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to help ensure innovation is delivered responsibly.

• Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
• Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
• Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, controller/approval gaps) and elevate appropriate escalation.
• Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
• Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle‑time reduction, quality uplift).
• Translate complex updates into structured, executive‑ready content (what happened, what's next, what's needed, what's at risk).

• 3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
• Strong organizational skills and attention to detail; ability to manage multiple work streams and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to produce crisp summaries and action‑oriented updates.
• Comfort working with cross‑functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
• Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
• Curiosity and learning mindset – interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.

• Experience supporting AI, data, martech, or automation initiatives in a marketing or digital environment.
• Familiarity with marketing delivery ecosystems (e.g., email operations, paid media/digital channels, content workflows, measurement/analytics).
• Experience with governance‑oriented delivery (supporting documentation, approvals, and control steps).
• Ability to structure ambiguous requests into clear problem statements and next steps.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and…