Digital Product Management, Vice President; Hybrid

Citi is looking for an Digital Travel Experience Product Management, VP to lead the design and delivery of AI-driven strategies that transform how customers discover, book, and engage with Citi Travel. In this role, you will define the AI roadmap for the Citi Travel ecosystem - spanning personalization, search, and post-booking servicing - while overseeing the strategic management of key digital assets across Citi-owned channels.

Working in close partnership with Digital and Technology teams, you will shape the future of a high-impact travel platform used by millions of Citi customers.

• Lead the development and delivery of AI-centric strategies for the Citi Travel ecosystem, driving measurable growth in customer engagement and platform adoption.
• Define and execute an AI roadmap that enhances personalization, search, and customer servicing while streamlining the efficiency of back-end processes.
• Oversee end-to-end delivery of AI initiatives in partnership with Digital and Technology teams, maintaining alignment with business priorities and project timelines.
• Manage digital assets for Citi Travel across all Citi-owned channels, conducting A/B tests and identifying new customer discovery and access points to meet strategic goals.
• Analyze Adobe Analytics data to monitor click and conversion performance, translating insights into actionable improvements across the digital experience.
• Evaluate SEO performance and site traffic metrics to continuously improve site visibility, engagement, and conversion outcomes.
• Ensure all AI and digital capabilities meet enterprise standards for risk, compliance, and governance before deployment.
• Translate complex AI and digital strategies into clear executive presentations and recommendations for cross-functional stakeholders.

• 6 to 10 years of experience in a relevant field spanning AI strategy, digital product management, or travel and financial services.
• Bachelor's degree required.
• Demonstrated ability to manage complex, cross-functional projects - coordinating diverse stakeholder groups to deliver against defined milestones and deadlines.
• Strong organizational capabilities with the ability to manage multiple concurrent priorities, applying sound judgment and critical thinking under pressure.
• Skilled communicator with the ability to present complex technical and strategic concepts clearly to a range of audiences, including senior leadership.
• Proven ability to build and sustain productive partnerships across business, technology, and functional teams to achieve shared outcomes.
• Detail-oriented approach to identifying gaps and opportunities within existing processes, informed by prior experience and business knowledge.

• Functional knowledge of the credit card or travel industry, including familiarity with current market trends and competitive dynamics.
• Experience working with Adobe Analytics or similar digital analytics platforms to inform strategy and optimize performance.
• Forward-thinking approach to problem-solving, with the ability to operate independently and bring original thinking to complex challenges.

At Citi, you will have the opportunity to lead high-impact work at the intersection of AI and digital innovation, contributing to a travel platform that directly shapes the experience of millions of customers. This is a senior role with real strategic ownership, offering the autonomy and resources to drive meaningful change at scale.

• Hybrid working model with 3 days in the office and 2 days working remotely, supporting flexibility and work-life balance.
• Strategic ownership of a high-visibility AI and digital agenda, with direct influence over platform direction and customer outcomes.
• Collaboration with expert Digital and Technology teams across a global organization, offering broad professional exposure and cross-functional impact.
• Access to learning and development resources to support continued growth in AI strategy, digital product leadership, and emerging technologies.
• Competitive compensation and financial wellbeing benefits reflective of the seniority and scope of this role.
• Wellbeing and family support programs designed to help you perform at your best inside and outside of work.

Primary

Location:

Wilmington Delaware United States

Primary Location Full Time Salary Range: $ - $

In addition to salary, Citi offers competitive employee benefits, including discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

• discretionary and formulaic incentive and retention awards
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off…