Application Support Specialist

Requirements

• 1-4 years of experience in application support, IT support, business systems administration, or a related technical role.
• Internship experience may be considered.
• Experience supporting enterprise applications and interacting directly with end users.
• Experience troubleshooting software and user-access issues.

• Experience administering business or scientific applications.
• Familiarity with ticket management systems and incident-resolution processes.
• Proficiency with Microsoft Office applications.
• Basic understanding of user provisioning, access management, and Active Directory concepts.
• Experience documenting processes and maintaining knowledge-base content.

• Experience supporting ELN, LIMS, document management, or research-informatics platforms.
• Familiarity with application testing and validation activities.
• Experience supporting data migration or system implementation projects.
• Scientific or research background (Chemistry, Materials Science, Engineering, Biology, or related disciplines).

Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, or a related field.

A global electronics and semiconductor manufacturing company is seeking a strong IT Application Support Analyst to join their team! This individual will be a part of the IT organization and will support the company's R&D Informatics platforms. This role is responsible for providing Tier 2 application support, system administration, user onboarding, issue resolution, and continuous improvement activities for research and development applications including ELN, LIMS, Document Management Systems, and related scientific information-management systems.

The successful candidate will work closely with applications owners, scientists, engineers, IT teams, vendors, and business stakeholders to ensure reliable operation, adoption, and support of critical R&D digital platforms. This position requires strong customer service skills, technical troubleshooting ability, and a willingness to learn scientific and research workflows. This is an immediate, 1 year contract opportunity and will be required to be onsite 3 days a week in Wilmington, DE or Marlborough, MA.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.