Desktopp Support

Desktop Support Specialist

Top skills:
Strong Windows desktop and endpoint support expertise, multi-monitor and high-performance workstation setup, basic infrastructure knowledge:
Active Directory, VPN, Networking, Citrix/VDI

Key responsibilities:

• Service delivery & field service operations
• Front office & VIP support
• ITSM process excellence
• End-user technology & trading floor support
• Investment applications & market data support
• Stakeholder & relationship management
• Continuous improvement & operational efficiency
• GenAI implementation

Required skills & experience:

• 4–8 years in IT desktop support or trade floor support within asset management or financial services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time-critical environments

Technical skills:

• Strong Windows desktop and endpoint support expertise
• Multi-monitor and high-performance workstation setup
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, Fact Set etc.)
• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
• Basic infrastructure knowledge:
  Active Directory, VPN, Networking, Citrix/VDI

Process & tools:

• ITSM tools such as Service Now, Jira or equivalent
• Incident prioritization based on investment business impact
• Knowledge of SLA-driven support in financial environments

Soft skills:

• Strong stakeholder engagement
• Ability to operate in high-pressure, market-driven environments
• Excellent problem-solving and decision-making skills
• Clear and confident communication under pressure
• High level of ownership, attention to detail, and accountability