Level 1 & Level 2 Field Techs ​/ Desktop Support

L1 and L2 Desktop Technicians

Location:

Wilmington, DE - ONSITE Shift: Monday through Friday: 8 am to 5 pm Initiative:
Desktop Set Up for buildings Part-time temporary

Job Description/Responsibilities:

• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Work well under supervision.
• Training will be provided.

Qualifications:

• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Scope of Work for Level 2 Desktop Technician:

• Install all the equipment that has been staged by the Level 1 Team.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided Smart Sheets link.

Scope of Work for Level 1 Desktop Technician:

• Distribute and stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided Smart Sheets link: what equipment has been staged at what desk.