Field Support Technician

Job Title

Job Overview:
Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands on experience with Windows desktops and laptops.
• Experience with common peripherals and printers.
• Knowledge of basic networking concepts.
• Experience with remote support coordination tools.
• Familiarity with ITSM tools, preferably Service Now.
• High attention to detail and documentation discipline.
• Ability to work independently onsite with accountability.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Ability to function under pressure in clinical environments.
• Strong sense of ownership and reliability.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.

Responsibilities:

• Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
• Provide physical presence and smart hands capabilities for environments where uptime and accuracy impact operations.
• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Provide in person support for clinicians, nurses, researchers, and corporate staff.
• Resolve hardware, OS, and peripheral issues including laptop and desktop failures, boot, driver, and performance issues.
• Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and physical moves.
• Configure devices as per standards, images, and security baselines.
• Validate post deployment functionality before handover to the user.
• Provide hands on support for monitors, printers, docking stations, and accessories.
• Replace faulty components and coordinate warranty or vendor repairs.
• Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
• Follow hospital and clinic access protocols and infection control zones at all times.
• Accurately update Service Now tickets with actions performed, parts replaced, and user confirmations.
• Maintain accurate asset records including device assignment, location changes, and serial numbers.
• Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
• Travel within assigned 30 mile radius to provide field support.
• Maintain clean, secure, and organized work practices.

Skills:

• Windows Desktops.
• Laptops.
• Printers.
• Peripherals.
• Networking Concepts.
• Service Now.
• ITSM.
• IMAC.
• Asset Management.
• Hardware Troubleshooting.

Qualification And

Education:

• Minimum 4+ years of experience in IT Deskside or Field Support.

Physical Requirements (Due to nature of job, The candidate must have):

• Ability to lift and move IT equipment safely.
• Ability to perform physical inspections of hardware.
• Ability to perform cable tracing and patching.