Inventory Management Specialist

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  : 21266

Employment Type : Full Time

Job Category : Vending Management

Work Location : Wilmington, DE

Under the supervision of the Solution Implementation Manager, the Inventory Management Specialist, (IMS) would be responsible for successfully implementing the various inventory management solutions offered by MSC promoting a best-in-class experience for all stakeholders. This includes driving solutions, installations, data collection, vending machine diagnostics, maintenance and training. This position is expected to focus on advanced solution selling and implementation tasks.

• Collaborates with all MSC Sales Teams tenable explosive sales growth through Solutions
• Maintains a thorough knowledge of all MSC solutions which include but not limited to: bar coded solutions such as CMI and VMI, Vending, Crib Software, etc.
• Follows all required Salesforce protocols for project and time management
• Drives proficiencies in the following areas:
• Solutions discovery including data collection
• Solutions recommendations
• Installations
• Break Fix (onsite service)
• Post Install Support
• Supply Chain Optimization
• Fiscal responsibility
• Cancellation support
• Adheres to service level agreements to consistently deliver best-in-class results
• Proficient knowledge with the tools, technology and related PPE is essential for success
• Provides feedback to management for continuous process improvement
• Represents MSC Solutions at branch meetings and foster partnerships with sales associates
• Supports designated team goals and objectives
• Follows all MSC policies and procedures documented in the associate handbook
• Participates in special projects and performs additional duties as required
• Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission

• Associate's Degree or the equivalent relevant experience is required
• Minimum two (2) years supporting value-added customer solutions / inventory management programs is preferred
• Experience troubleshooting hardware and/or software preferred
• Knowledge of MSC-like product lines/services & MSC related experience is required
• Minimum of two (2) years of general sales experience is preferred

• Excellent verbal and written communication skills required
• Excellent interpersonal skills required
• Organizational & time management skills required
• Excellent Electro/Mechanical skills required
• Problem solving, and situational adaptability skills required
• Computer literacy & proficiency in word processing, spreadsheet & presentation software required

• A valid driver's license & the ability to travel 75% including…