Endpoint Operations Administrator III

AAA Club Alliance is currently seeking a full-time Endpoint Operations Admin III to join our team at one of the following locations:
Columbus, OH;
Cincinnati, OH; or Wilmington, DE.This position follows a hybrid work schedule, requiring on-site presence three days per week, with the option to work remotely on Mondays and Fridays.

The primary duties of the role are to:

Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune.

Design, develop and implement modern lifecycle practices for endpoints.

Perform Software / Hardware testing, modifications, and system integrity checks between the hardware, security applications, and operating systems and drivers.

Troubleshoot and resolve endpoint issues, problems and errors, by examining system performance, RAM usage, and incompatibilities.

Research new and up and coming technologies.

Gather business, communication and functional objectives by leading client working sessions, reviewing the competitive landscape, and creative brainstorming sessions with the project team.

Design how technologies will fit into the ACA environment.

Partner with architects from other platforms such as network, server, security, telephony etc.

Develop the high-level implementation plans for desktop platform.

Evaluate new and existing technologies as part of the architecture team, understanding how they will impact the computing environment ain abreast of Microsoft best practices.

Provide overall guidance with modern desktop platform.

Build Group Policy desktop management policies; partner with Server Engineering for overall group policy management. Assist with transfer and management of GPO into Configuration Policies in Intune.

Operate and maintain Microsoft SCCM and related environments including distribution points, cloud mgmt. gateway, Intune, Auto pilot including analysis, administration and support.

Serve as the Tier 3 point of escalation for Tier 1 and 2.Ensure security compliance is maintained.

Install, configure, and prepare operating systems for deployment with SCCM and Intune.

Responsible for designs; creates Power Shell scripts and packages to handle upgrades.

Proactive security patch management and vulnerability remediation.

Participate in tiger team to manage enterprise vulnerabilities.

Manage issues related to malware prevention, protection, and recovery.

Ability to serve as a Tier 3 technical escalation and lead enterprise endpoint management initiatives.

Plan, develop, build, deploy and track success of application packages.

Build and deploy using Power Shell.

Conduct zero touch deployments.

Utilize Intune management for various tasks.

Research and resolve vulnerabilities related to the end user computing environment

Manage distribution points including Cloud Management Gateway.

Monitor and report on compliance reports, Windows updates, PCI, 3rd party updates

Research and improve endpoint images based on business requirements.

Perform post-resolution follow-ups on tickets to ensure resolutions remain successful

Adhere to Change Management Process.

Provide reporting and metrics documentation.

Create and update knowledgebase documentation.

Acknowledges and abides by all Information Security Policies.

Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree or higher in IT or related field. A combination of education and experience may be considered in lieu of a degree.

Minimum of 6 years of experience administering Endpoint Management systems required.

Experience with desktop architecture.

Expert-level experience with Microsoft Intune, SCCM/MECM, Windows 11, and Autopilot.

Experience designing and managing modern desktop and mobile device management (MDM) solutions.

Strong knowledge of endpoint lifecycle management, deployment,…