Desktop Support Technician

• Base Pay $24.00 - $26.00 / Hour
• Job Category Information Technology
• Industry Science and reaserach
• Employee Type Full-Time Non-Exempt
• Required Degree High school

• Phone

Department:
Information Technology | FLSA Classification:
Non-Exempt |

Employment Type:

Full-Time

The IT Executive Support Specialist is responsible for delivering high-quality technical support and exceptional service to the executive leadership team within our organization. This pivotal role requires a combination of technical expertise, outstanding communication skills, and a strong commitment to meeting the unique technology needs of our executives. As the primary point of contact for executive-level IT issues, the successful candidate will play a critical role in enabling our leadership team to achieve their strategic objectives efficiently.

• Executive Support:
  Provide personalized and timely technical assistance to the executive leadership team, including C-level executives and their direct reports. Offer a white-glove experience to ensure that executives' technology-related needs are met with the highest level of satisfaction.
• Troubleshooting and Issue Resolution:
  Diagnose and resolve complex hardware, software, and network issues encountered by executives, both remotely and on-site. Troubleshoot problems with devices, applications, and connectivity, ensuring minimal disruption to their workflow.
• End-User Training:
  Conduct one-on-one or group training sessions for executives to enhance their technical skills, improve efficiency, and promote the effective utilization of IT resources.
• Device Management:
  Manage the inventory, configuration, and deployment of executive devices, such as laptops, smartphones, tablets, and other technologies, ensuring they meet security and compliance standards.
• Security and Data Protection:
  Implement and maintain robust security measures to safeguard executive devices, sensitive information, and company data. Stay updated on the latest cybersecurity trends and recommend enhancements to protect against potential threats.
• Vendor Management:
  Coordinate with external vendors and service providers to resolve escalated technical issues and ensure compliance with service level agreements.
• Executive Technology
  
  Roadmap:
  
  Collaborate with the IT leadership team to develop and execute a strategic technology roadmap tailored to meet the specific requirements of the executive team.
• Proactive Monitoring:
  Monitor and analyze executive systems and applications to identify potential issues before they impact productivity. Take preventive measures and implement best practices to enhance the overall IT support experience.
• Documentation:
  Maintain comprehensive and up-to-date documentation, including troubleshooting guides, knowledge base articles, and executive-specific IT procedures.
• Continuous Improvement:
  Stay abreast of the latest IT trends, tools, and techniques relevant to executive support. Continuously evaluate and enhance the IT support process to optimize efficiency and effectiveness.

• Provide dedicated, high-priority technology support to C-suite, VP-level, and designated VIP users; proactively anticipate needs before issues arise.
• Own the full device lifecycle for executive population — pre-staging, configuration, deployment, and refresh — with zero-impact delivery.
• Conduct proactive device health checks and environmental sweeps for executive offices and high-use collaboration spaces.
• Coordinate closely with Executive Assistants and Chiefs of Staff to align around travel, events, and tech readiness.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience (5 years) providing executive-level IT support in a large enterprise environment.
• In-depth knowledge of operating systems (e.g., Windows, macOS, Linux) and productivity suites (e.g., Microsoft Office, Google Workspace).
• Familiarity with networking principles, mobile devices, and remote connectivity solutions.
• Strong problem-solving skills and the ability to think…