Field Support Technician

Job Overview:
Pay Range: $20.00hr - $25.00hr Requirement/Must Have:
Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations. Experience supporting enterprise or healthcare environments preferred. Strong hands on experience with Windows desktops and laptops.

Experience with common peripherals and printers. Knowledge of basic networking concepts.

Experience with remote support coordination tools. Familiarity with ITSM tools, preferably Service Now. High attention to detail and documentation discipline. Ability to work independently onsite with accountability. Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Ability to function under pressure in clinical environments. Strong sense of ownership and reliability. Willingness to travel within assigned field region.

Flexibility for after hours or emergency support when required. Adherence to organizational security and safety policies. Responsibilities:
Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity. Provide physical presence and smart hands capabilities for environments where uptime and accuracy impact operations. Act as the primary onsite technical resolver for incidents escalated by the Service Desk. Provide in person support for clinicians, nurses, researchers, and corporate staff. Resolve hardware, OS, and peripheral issues including laptop and desktop failures, boot, driver, and performance issues.

Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and physical moves. Configure devices as per standards, images, and security baselines. Validate post deployment functionality before handover to the user. Provide hands on support for monitors, printers, docking stations, and accessories. Replace faulty components and coordinate warranty or vendor repairs. Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.

Follow hospital and clinic access protocols and infection control zones at all times. Accurately update Service Now tickets with actions performed, parts replaced, and user confirmations. Maintain accurate asset records including device assignment, location changes, and serial numbers. Perform regular site walk throughs to proactively identify device issues and validate workstation standards. Travel within assigned 30 mile radius to provide field support.

Maintain clean, secure, and organized work practices.

Skills:

Windows Desktops. Laptops. Printers. Peripherals. Networking Concepts. Service Now. ITSM. IMAC. Asset Management. Hardware Troubleshooting. Qualification And

Education:

Minimum 4+ years of experience in IT Deskside or Field Support.

Physical Requirements (Due to nature of job, The candidate must have):
Ability to lift and move IT equipment safely. Ability to perform physical inspections of hardware. Ability to perform cable tracing and patching. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.