Endpoint Operations Administrator III

AAA Club Alliance is currently seeking a full-time Endpoint Operations Admin III to join our team at one of the following locations:
Columbus, OH;
Cincinnati, OH; or Wilmington, DE.

This position follows a hybrid work schedule, requiring on-site presence three days per week, with the option to work remotely on Mondays and Fridays.

The primary duties of the role are to:

• Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune.

• Design, develop and implement modern lifecycle practices for endpoints.

• Perform Software / Hardware testing, modifications, and system integrity checks between the hardware, security applications, and operating systems and drivers.

• Troubleshoot and resolve endpoint issues, problems and errors, by examining system performance, RAM usage, and incompatibilities.

• Research new and up and coming technologies.

• Gather business, communication and functional objectives by leading client working sessions, reviewing the competitive landscape, and creative brainstorming sessions with the project team.

• Design how technologies will fit into the ACA environment.

• Partner with architects from other platforms such as network, server, security, telephony etc.

• Develop the high-level implementation plans for desktop platform.

• Evaluate new and existing technologies as part of the architecture team, understanding how they will impact the computing environment at ACA.

• Remain abreast of Microsoft best practices.

• Provide overall guidance with modern desktop platform.

• Build Group Policy desktop management policies; partner with Server Engineering for overall group policy management. Assist with transfer and management of GPO into Configuration Policies in Intune.

• Operate and maintain Microsoft SCCM and related environments including distribution points, cloud mgmt. gateway, Intune, Auto pilot including analysis, administration and support.

• Serve as the Tier 3 point of escalation for Tier 1 and 2.

• Ensure security compliance is maintained.

• Install, configure, and prepare operating systems for deployment with SCCM and Intune.

• Responsible for designs; creates Power Shell scripts and packages to handle upgrades.

• Proactive security patch management and vulnerability remediation.

• Participate in tiger team to manage enterprise vulnerabilities.

• Manage issues related to malware prevention, protection, and recovery.

• Plan, develop, build, deploy and track success of application packages.

• Build and deploy using Power Shell.

• Conduct zero touch deployments.

• Utilize Intune management for various tasks.

• Research and resolve vulnerabilities related to the end user computing environment

• Manage distribution points including Cloud Management Gateway.

• Monitor and report on compliance reports, Windows updates, PCI, 3rd party updates

• Research and improve endpoint images based on business requirements.

• Perform post-resolution follow-ups on tickets to ensure resolutions remain successful

• Adhere to Change Management Process.

• Provide reporting and metrics documentation.

• Create and update knowledgebase documentation.

• Acknowledges and abides by all Information Security Policies.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or higher in IT or related field. A combination of education and experience may be considered in lieu of a degree.

• Minimum of 6 years of experience administering Endpoint Management systems required.

• Experience with desktop architecture.

• SCCM, Intune, Entra, and AVD experience.

• Experience with Power Shell.

At AAA, your success is our success. What we can offer you:

• The starting base compensation for this position is $69,370 to $101,058.
  _
  * The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant…