Information Systems Support Specialist

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

Join Our Team as an Information Systems Support Specialist

Step into a dynamic role at the forefront of public health innovation, where your expertise will directly strengthen the Division of Public Health’s information systems. In this position, you will partner with agency staff, program leaders, and external stakeholders to identify solutions, resolve system challenges, and drive meaningful system enhancements that support critical public health initiatives.

You will play a key role in translating program and business needs into effective, data-driven solutions—conducting workflow analysis, improving system functionality, and advancing data sharing capabilities. This position also offers the opportunity to contribute to impactful projects by supporting the development of project charters, business cases, RFPs, and contracts.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assists program managers in the computerization of agency information systems by identifying data/user needs, defining applications and making recommendations for new or enhanced automation of program information and computer system requirements, and providing information on data available from other states and the federal government.
• Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agency's informational needs, goals and objectives.
• Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing and implementation; may oversee the work of contractors.
• Develops design and programming specifications for automated information processing systems, may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project.
• Plans for and coordinates testing of applications or tests computer applications by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
• May assist as a team member in the establishment, implementation and monitoring of data processing standards for the agency.
• Conducts user orientation and training for modified or new information system capabilities.
• Designs and develops reports, forms, files, computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements.
• Maintains liaison with DTI, other state agencies, other states, vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and…