Billing and Legal Operations Coordinator

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Job Title: Legal Billing Coordinator
Department: Legal
Reports To: Legal Operations Manager
Employment Type: Full-Time

The Billing and Legal Operations Coordinator is a key contributor within the Qnity Legal Department, responsible for supporting legal billing operations and knowledge management systems. This role supports the Legal Department’s technology platforms, including e-billing systems and knowledge management tools. Reporting to the Legal Operations Manager, this position requires a highly organized, detail-oriented professional capable of managing multiple systems and requests, collaborating with internal stakeholders - including Finance, IT, and attorneys - and delivering a high level of service.

• Independently manage and administer two legal e-billing platforms, ensuring accuracy, compliance, and alignment with internal billing guidelines and outside counsel policies.
• Create, maintain, and update billing matters, ensuring proper alignment with company cost centers, budgets, and financial reporting requirements.
• Onboard, manage, and maintain relationships with law firms and other legal vendors, including adherence to billing protocols and operational standards.
• Maintain and audit approved timekeepers, billing rates, and vendor information by firm and matter to ensure compliance with negotiated agreements and internal policies.
• Support the project to transition to a single e-billing platform, primarily by assisting with testing and mode‑of‑failure analyses.

• Review and troubleshoot billing submissions, system errors, and data discrepancies in collaboration with Finance, IT, and external vendors.
• Serve as a primary point of contact for billing‑related inquiries from attorneys, legal staff, and external vendors.
• Monitor invoice lifecycle and payment status within SAP, including tracking approvals, identifying delays, and supporting timely resolution.
• Generate reports and dashboards on billing activity, spend, and vendor performance to support Legal Department and other reporting needs.

• Train and support attorneys, paralegals, and legal staff on e-billing systems, processes, and best practices.
• Develop and maintain user guides, job aids, and training materials to promote consistent and effective system usage.
• Provide responsive, customer-focused support to internal users and external vendors.

• Administer Legal Department knowledge management tools, including SharePoint sites and internal intranet pages.
• Maintain and organize content to ensure accessibility, accuracy, and alignment with departmental standards.
• Support enhancements to knowledge management systems, including content structure, governance, and user experience improvements.

• Provide administrative and operational support to the Legal Operations Manager across a range of initiatives, including process improvement, system enhancements, and reporting.
• Identify opportunities to improve efficiency, data quality, and user satisfaction across legal operations functions.

• Bachelor’s degree or equivalent professional experience.
• Minimum of 3 years of experience in legal billing, e-billing, legal operations, finance operations, or a related administrative function in a corporate legal department, law firm, or other professional services…