Casualty Claims Supervisor

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

At Berkley One, you will be part of a forward-thinking team that is reimagining personal insurance. We are building solutions that are as sophisticated and agile as the clients we serve, individuals and families who value innovation, simplicity, and exceptional service. You will collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance where protection meets possibility.

The Company is an equal employment opportunity employer.

The Casualty Claims Supervisor is a key contributor to the Berkley One brand, supervising internal claims adjusters and overseeing Third-Party Administrator (TPA) operations and quality assurance. The role provides expert management and oversight of internal casualty claims adjusters and the TPA contracted network by managing processes, quality, and ensuring high-quality customer service.

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

• Manage claims adjusters, support staff, and administrative personnel to meet or exceed performance metrics. Perform other duties as assigned.
• Manage, coach, and administer employee performance, compensation, and goal-setting processes for team members.
• Lead the adjustment and management of auto, liability, and injury claims, ensuring superior customer service to Berkley One customers, agent partners, and internal and external business partners.
• Provide direction and oversight for the adjustment of large or complex casualty claims.
• Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlement.
• Apply casualty claims expertise to make well-informed decisions and guide the effective resolution of claims.
• Analyze and interpret insurance coverage and clearly communicate positions in accordance with Berkley One guidelines and under the direction of the Casualty Claims Manager.
• Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards.
• Evaluate detailed information regarding coverage, liability, and damages, and ensure fair settlements within the confines of the policy contract.
• Set and adjust reserves within authority limits and recommend reserve changes as needed.
• Travel as necessary for business-related activities.
• Perform other duties as assigned.

• Minimum of 5 years of experience in casualty claims management, including auto, homeowner, and injury claims.
• Minimum of 3 years of experience handling high-exposure and complex casualty claims.
• Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles.
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike.
• Excellent analytical, decision-making, interpersonal, communication, and negotiation skills.
• Excellent, proactive advocacy for Berkley One customers and passion for their brand experience.
• Exceptional verbal and written communication skills, with a flexible communication style that adapts to the situation and the ability to communicate clearly and with purpose.
• Calm under pressure, with excellent organizational and negotiation skills, high integrity, and strong follow-through on…