Commercial Lines Account Manager

About Us:

McHugh Insurance Group is a boutique insurance agency dedicated to delivering high-value insurance solutions for small businesses. The agency focuses on a select group of industries where its expertise and white-glove service can make the greatest impact. Rather than competing solely on price, MIG emphasizes a hands-on approach that helps clients maximize the value and peace of mind from their insurance programs each year.

The team is committed to making complex and costly insurance easier to understand, ensuring clients know what they are buying and why. This client-centered philosophy shapes both how MIG serves businesses and how team members collaborate internally.

We're looking for an experienced Account Manager to join our team and assist in the support of a book of small to medium-sized commercial accounts. This is more than a traditional service role. We're looking for someone who can build strong client relationships, solve problems, identify opportunities and grow a book of business. In addition to retaining and managing existing accounts, this role will have the opportunity to generate new business through agency-provided leads and grow existing relationships through cross-selling and account rounding.

You'll have shared support for administrative responsibilities, allowing you to focus on client relationships, coverage strategy, retention and growth.

• Manage and support a book of small to medium-sized commercial P&C accounts
• Build trusted, long-term relationships with business owners and key decision-makers
• Serve as the primary point of contact for clients and provide proactive, consultative service
• Manage renewals and proactively identify opportunities to retain and grow accounts
• Identify coverage gaps and opportunities to round out and cross-sell existing accounts
• Discuss coverage needs, exposures and insurance solutions with clients and prospects
• Work closely with carriers and agency support to ensure accounts are handled efficiently and accurately
• Maintain accurate account documentation and follow agency procedures
• Contribute to the overall growth and retention of the agency's commercial book of business

The right person for this role takes ownership, is resourceful when challenges arise, and is comfortable figuring things out independently without needing constant direction.

• Minimum 1 year of commercial P&C insurance experience
• Demonstrated commitment to insurance as a career
• Strong communication and relationship-building skills
• Proactive approach to client service and account management
• Strong problem-solving skills
• Ability to work independently while collaborating effectively with a team
• Strong organization and prioritization skills
• Stable employment history and a demonstrated commitment to previous roles
• Strong knowledge of Commercial Lines Coverage and core Insurance concepts relevant to small business clients.

• Experience working with construction-related risks
• CIC, CSR, or other insurance-related designations
• Experience using an agency management system
• Prior claims advocacy or experience helping clients navigate claims
• Insurance licensing is preferred but not required in order to be considered for this position. The agency will support the licensing process for the right candidate

We offer a competitive base salary commensurate with experience, along with performance-based compensation that rewards new business and the retention and growth of your book of business.

• Base salary ranging from $45,000 - $70,000 based on experience
• New business and retention-based bonus opportunities
• Hybrid work environment
• Unlimited PTO
• Personal and professional development opportunities

This isn't simply a role where you'll service someone else's book. You'll have the opportunity to support a portfolio of commercial clients, develop new business, grow existing relationships and build a book that can continue to create earning potential over time. You'll receive agency-provided leads, shared administrative support and direct access to the agency owner, giving you the resources to focus on the work that matters: serving clients, solving problems, winning business and growing relationships.

If you're a commercial insurance professional who is proactive, resilient and motivated, we'd like to hear from you.