Shipping And Logistics Supervisor

Description

Job Title:

Shipping and Logistics Supervisor

Department:
Manufacturing Management

FLSA Status:
Exempt

The Shipping and Logistics Supervisor position is responsible for supervising employees engaged in shipping, warehouse, clean and box, finished goods, documentation, and logistics activities at Ferno (Wilmington). This position plans and assigns work, implements policies and procedures, recommends improvements to shipping methods, equipment, operating procedures and working conditions, and supports timely, accurate, cost‑effective movement of product domestically and internationally. The supervisor will strive to maintain high employee morale and will respond diligently and effectively to personnel issues.

In addition, this role serves as the subject matter expert (SME) for shipping, logistics, customs documentation, import/export compliance, Harmonized Tariff Schedule (HTS) classification coordination, and carrier/broker management. The role ensures domestic and international shipments are properly documented, classified, routed, and cleared in accordance with applicable regulations while supporting lowest total landed cost and on‑time delivery.

• Serve as supervisor of documentation specialists, finished goods warehouse, clean and box, and shipping.
• Ensure effective employee relations. Provide employee coaching and development. Make employment decisions. Resolve employee issues through problem resolution.
• Track employee absenteeism and timekeeping.
• Work closely with peers on the Operations team (i.e. Demand Planning, Customer Service, Service, Manufacturing Engineering, etc.) to resolve issues and develop/implement process improvements.
• Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas.
• Manage department priorities from a daily, weekly, and monthly perspective.
• Close coordination with the Planning team to document & communicate the anticipated availability of finished goods for shipment against customer orders.
• Manage departmental performance measures, including visual controls, and provide regular progress reports to the manager.
• Manage assigned CAPA and PCS projects effectively and on schedule.
• Perform accident or safety related investigations.
• Perform annual performance appraisals with each employee.
• Determine the most efficient and economical routing and mode of transportation for inbound and outbound freight both domestically and internationally.
• Study and confirm Ferno compliance with all domestic & international regulations for both inbound and outbound freight.
• Oversee import and export customs documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and other required shipping documents to support accurate and timely customs clearance.
• Maintain, review, and coordinate HTS code classifications for imported and exported products in collaboration with internal stakeholders, suppliers, customs brokers, and freight forwarders.
• Research and communicate changes to customs regulations, tariff requirements, country‑of‑origin rules, Incoterms, and trade compliance procedures that may affect Ferno shipments, costs, or delivery timelines.
• Coordinate with licensed customs brokers, freight forwarders, carriers, and government agencies as needed to resolve customs holds, shipment delays, classification questions, entry discrepancies, and documentation issues.
• Support internal audits and record‑keeping for customs entries, HTS classifications, duty calculations, country‑of‑origin documentation, and freight‑related compliance records.
• Provide oversight of the Unitsets building.
• Initiate investigations into causes of damage or shortages in consignments or overcharges for freight or insurance.
• Develop and manage Key Performance Indicators for department.
• Other duties may be assigned.

• No safety incidents across your areas of responsibility.
• No incidents of non‑compliance with domestic & international logistics regulations.
• Few to no PCS’s connected to the Shipping activities, as the Shipping team follows…