Business License Manager of Client Service

Business License Manager of Client Service

Join to apply for the Business License Manager of Client Service role at CSC

Wilmington, DE

Monday-Friday, 9:00am-6:00pm

A business license manager oversees the day-to-day operations of a business licensing department, supervising staff, managing the issuance and renewal of licenses, and ensuring alignment with Key Performance Indicators. Key duties include managing inventory, budget, handling customer service, and maintaining accurate records.

• Strategic Planning:
  Understand and own the mission, strategy, and roadmap to align with organizational goals.
• Team Leadership:
  Lead, mentor, and develop a team of high performing contributors fostering productivity, collaboration, and dedication to a fierce client spirit.
• Cross-Functional Collaboration:
  
  Work closely with Market, Technology, Product and other CLS teams from ideation to launch and beyond.
• Performance & Monitoring:
  Help define, measure, and maintain Key Performance Indicators (KPIs) to track the success of individuals and team goals.
• Monitor team performance and conduct performance reviews.
• Handle customer complaints and address escalations with clients.
• Design and implement process and operational policies.
• Full spectrum of employee management, development, and training.
• Motivate team members to achieve objectives.
• Discover training needs and providing coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and rewarding accomplishments.
• Ensure the highest levels of productivity, service, and client satisfaction levels.
• Organize team-building activities.

• 3 years of leadership experience, preferably in a customer service industry.
• A proven history of successfully mentoring and developing employees.
• In-depth knowledge of developing and utilizing performance metrics.
• Proficiency with MS Office, especially Excel.
• Tremendous written and verbal communication skills.
• Organizational and time management skills.
• Decision-making skills.
• Excellent change management skills.
• Strong analytical and problem-solving skills.
• Attention to detail.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

• Mid-Senior level

• Full-time

• Other
• Financial Services, IT Services and IT Consulting, and Legal Services

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.