Managing Director of Client Services-Private Equity Fund Accounting

Job Title

Managing Director of Client Services-Private Equity Fund Accounting

Wilmington, DE (Will Consider Remote Candidates With Experience)

Monday through Friday 9:00 a.m. to 6:00 p.m.

Hybrid Work Schedule

Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.

• Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
• Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately enhance profitability
• Act as escalation point for Client Service Directors to navigate and solve challenging client needs or operational limitations
• Drive business development efforts with key clients to generate revenue opportunities
• Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
• Work with Sales and Marketing to increase company footprint among our clients and identify new clients via targeted searches
• Assist in renewals, engagements, and negotiations with clients
• Manage the career development and talent management of Client Service Directors
• Collaborate with other North America leaders to carry out shared department goals
• Work with other business units to identify opportunities for cross‑selling services to our clients
• Assist with the implementation of best practices (e.g., Target Operation Model integration) and drive operational efficiencies that optimize service delivery
• Identify, lead, and delegate key department projects
• Manage and participate in defining staffing needs & resource allocation for client service teams, including deployment of a global delivery model (e.g., EST/IST) and routine office visits for governance and service delivery continuity
• Empower team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results, and promote staff engagement & development
• Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and client director changes
• Stay informed of industry changes (e.g., regulations) and proactively solve services to meet client needs
• Develop and manage KPIs (Key Performance Indicators), client SLAs, and review client deliverables as needed
• Present performance reports and metrics to the MD Operations

• Bachelor’s degree in a relevant field such as accounting or finance; MBA preferred
• Proven inspirational leader and manager of people, with experience managing and developing effective teams, planning resources to achieve aggressive goals in a fast-paced environment
• At least ten years of industry experience with a proven track record of streamlining and improving a service operation
• A history of exceptional industry forecasting and successful budget management that demonstrates ways to increase service efficiency
• The ideal candidate will have experience leading large teams and achieving high profitability goals
• Robust analytical, problem‑solving, and troubleshooting skills
• Project management experience
• Excellent leadership, communication, and organizational skills
• Proactive and dynamic personality
• Industry compliance experience a plus
• Investor Services experience a plus
• Creative and agile leader that motivates leaders to achieve lofty goals
• Ability to lift 25 lbs. or more

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey specific needs and our commitment to accessibility reflects our dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and will be considered property of CSC.

We encourage candidates to apply directly through our website and not through third-party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.