Victim Service Supervisor​/Victim Witness Assistance Program

Introduction

Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State. In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions.

Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion. Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

The Delaware Department of Justice is seeking a dedicated individual to serve as the Victim Service Supervisor within the Victim Witness Assistance Program in New Castle County.

Reporting directly to the Director of Victim Service Specialists, the Victim Service Supervisor will manage their own caseload while also providing leadership and direction to a team of Victim Service Specialists. The role includes supervising daily operations, assigning and reviewing workloads, coordinating schedules, and ensuring continuous coverage of services. The Supervisor will assist in setting and implementing program objectives, play a key role in staff training, development, and performance management, and serve as a liaison to external agencies, multidisciplinary teams, and community committees.

The Supervisor will also represent the Department of Justice in various public and professional settings, collect and report program data, resolve coordination issues, and maintain strong internal relationships with unit and division leadership.

Internal/In‑House Only
. Applicants may only apply if they are current employees of the Department of Justice.

• Carry a caseload and provide direct victim advocacy services.
• Apply laws, regulations, and policies—particularly the Victims’ Bill of Rights—in service delivery.
• Serve as a liaison to victims, families, and witnesses to explain agency services and legal processes.
• Interview victims to assess needs and provide referrals to appropriate agencies and community resources.
• Notify victims and witnesses of case status, court dates, sentencing orders, and relevant procedures.
• Conduct follow‑up contacts with victims and/or their families.
• Document and verify victim information; prepare reports and maintain case files.
• Accompany victims to court as needed.
• Provide crisis intervention, safety planning, emergency advocacy, and referrals to counseling, medical care, legal assistance, and emergency funding.
• Prepare for and respond to emergency situations, including coordinating shelter or other urgent services.
• Perform other related casework duties as assigned.

• Supervise and monitor victim services staff and productivity; provide direction to at least two full‑time positions (one of which must be a Victim Service Specialist).
• Exercise full scope of supervision, including planning, assigning, reviewing, evaluating, coaching, training, and recommending hiring, discipline, or termination.
• Ensure coverage of all criminal courts and assign Grand Jury cases.
• Monitor, evaluate, collect, and analyze victim service data for program performance and improvement.
• Recommend revisions to policies and operating procedures to enhance victim services.
• Interpret and communicate state and federal regulations to staff, ensuring compliance in all service areas.
• Develop and update training materials, forms, manuals, and other resources for staff and program operations.
• Supervise and mentor intern staff, including task assignment, performance review, and training.
• Perform other related casework duties as assigned.

• Possess a bachelor’s degree in a Behavioral or Social Science or related field.
• Have…