Business Unit Risk Officer - Operations and Technology

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve.

We Stand For Service® is more than part of our name, it’s our mission and our purpose.

• Act as the Technology and Operations division primary contact for all risk matters and ensure alignment between front-line activities and risk management expectations.
• Build and successfully manage relationships with key stakeholders and senior leadership within the Technology and Operations division to maintain knowledge and awareness of departmental operations, risk management developments, and new/changes to processes, products, services, and initiatives.
• Periodically meet with the Technology and Operations division Executive Leadership (ELT) and senior leaders to complete and review risk monitoring activities (quarterly risk assessments) and other risk management deliverables as needed.
• Identify and elevate business risk related issues and ensure issues self-identified by others in the Technology and Operations division are timely, properly escalated and reported through the appropriate Technology and Operations division channels (e.g. self-identification process, ERM, management committees, SOX 302 certifications, etc.)
• Identify and elevate control failures, breaches or suspicious activity in accordance with established procedures.
• Recommend updates to business policies, procedures and/or practices, consistent with established or identified risk protocols.
• Support timely remediation and track corrective action plans to closure.
• Develop and manage Key Risk Indicators (KRIs) against established thresholds/risk limits to ensure compliance with risk appetite on a quarterly basis. Investigate threshold breaches and create a formal action plan to remediate breaches.
• Own Risk and Control Self-Assessment (RCSA) process by creating and validating process flow(s) that document the process, identifies controls, and control gaps. Partner with applicable stakeholder(s) to address issues or recommendations based on RCSA output.
• Proactively identify opportunities to strengthen risk controls and improve operational processes.
• Identify and elevate emerging risks to the Technology and Operations division leadership and ERM partners for consideration and discussion.
• Participate in the annual review/evaluation of risk appetite(s) applicable to the Technology and Operations division.
• Collaborate with senior leadership to ensure the risk appetite(s) accurately reflects the organization’s willingness to take on specific risk(s).
• Report monthly Operational Risk Event activity by reviewing general ledger activity provided and engage stakeholders throughout the Technology and Operations division.
• Document associated lessons learned around circumstances and root cause(s) to ensure events are properly understood and remediated. Provide updates on ongoing remediation efforts.
• Review action plans and remediation evidence for business issues (Audit, Regulatory, Compliance, Operational, or self-identified issues) for adequacy prior to business submission as complete for validation testing.
• Serve as a visible risk leader within the Technology and Operations division, ensuring fellow Associates understand their risk responsibilities and they are completed timely (including Third Party Risk Management, Model Risk Management, etc. deliverables).
• Promote a culture of risk awareness and compliance within the Technology and Operations division including ERM and Operational Risk Management (ORM) policies/programs, processes, and best practices.
• Serve as a formal member of and actively engage in Risk Council meetings with fellow Business Unit Risk Officers and Risk partners.
• Responsible…