Innovation Strategy Manager, Vice President - Card Lending Services

Innovation Strategy Manager, Vice President - Card Lending Services

JPMorgan Chase

If you are a creative thinker with a passion for innovation and track record of driving change, we encourage you to apply. Join us in shaping the future of our Card Lending Services (CLS) Operations and making a meaningful impact. CLS is a dynamic and forward-thinking operations committed to staying at the forefront of innovation and identifying opportunities to improve our Customer’s Lending experience.

Our CLS Innovation Strategy Manager serves as a leader by providing expertise to support critical initiatives within CLS with focus on Artificial Intelligence, process excellence and innovation.

• Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
• Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
• Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
• Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
• Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
• Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

• Minimum of 6+ years’ work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function
• Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
• In-depth knowledge of customer’s journeys, including ability to articulate break points, and provide customer obsessed solutions
• Excellent communication and interpersonal skills with the ability to develop relationships across business partners
• Strong organizational and analytical skills with the ability to prioritize and identify big ideas
• Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
• Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point
• Demonstrated accountability for work processes and the associated risks and controls
• Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment
• Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed
• Ability to manage multiple initiatives at varying stages of their lifecycle

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
• Experience with process improvement & project management methodology

Chase is a leading financial services firm, helping nearly half of America’s households and small…