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Vice President, Service Design & Customer Experience

Job in Wilmington, New Castle County, Delaware, 19894, USA
Listing for: JPMorgan Chase & Co.
Full Time position
Listed on 2026-03-05
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 130000 - 170000 USD Yearly USD 130000.00 170000.00 YEAR
Job Description & How to Apply Below
A leading financial institution seeks a Vice President of Service Design to shape customer experiences and influence strategic initiatives. The ideal candidate will leverage extensive service design expertise to lead teams, create innovative solutions, and enhance customer satisfaction. Responsibilities include developing service strategies, leading cross-functional teams, and collaborating with stakeholders to integrate customer-centric decisions. Candidates should have a strong background in service design, user experience mapping, and a degree in a relevant design discipline.
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