Control Manager Executive Director

Step into a pivotal role at JPMorgan

Chase, where your expertise in control management will shape our business, control and risk strategies in support of Card's Marketing Growth and Innovation (MGI) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Executive Director in Card's Marketing Growth and Innovation (MGI) business, you will be responsible for leading and building out an enhanced control framework that supports a continuous and automated/integrated approach to risk assessment. Additionally, you will ensure the team assists in top‑down risk analysis, real‑time control issue detection, escalation, root cause analysis, and remediation. Initial areas of responsibility include oversight and support of Rewards/Loyalty, Benefits and the Operations, Activation and Transformation (OAT) teams and the potential to lead the entire 20+ person Controls MGI team in the long term.

• Develop a deep understanding of Rewards/Loyalty, Benefits and the OAT teams within the Card MGI space to serve as a trusted advisor who will identify, assess, and manage operational risk through control mitigation.
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Provide leadership support for the end‑to‑end execution of the Risk & Control Self‑Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

• 5+ years of experience as an Executive Director or equivalent level.
• Demonstrated leadership of diverse teams comprised of at least 5 employees.
• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.
• Demonstrated ability to serve as a trusted business advisor to senior‑level internal stakeholders.
• Demonstrated performance‑management skills including the ability to promote high performers and manage out low performers when needed.
• Proficient knowledge of control and risk‑management concepts with the ability to design, create, and evaluate a Risk & Control Self‑Assessment in conjunction with business partners.
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership.
• Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project‑management skills and a commitment to operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market‑product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement.

We offer a competitive total rewards package including base salary determined based on the role,…