Team Leader of Client Service

Team Leader – Business License Fulfillment

Location:

Wilmington, DE (Onsite) – Monday-Friday, 9am‑6pm

CSC’s Business License Fulfillment team is seeking a Team Leader to lead a team of Client Order Coordinators who provide excellent customer service while ensuring quality, efficiency, and timeliness of business license filings. The Team Leader will supervise, manage, motivate, and guide team members daily, serving as the primary contact and ensuring strong communication.

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day‑to‑day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with customers
• Design and implement process and operational policies
• Manage full spectrum of employee management, development, and training
• Motivate team members to achieve objectives
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction
• Organize team-building activities

• 5 years of leadership experience, preferably in a customer service and compliance industry
• Proven history of successfully mentoring and developing employees
• In‑depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Strong organizational and time‑management skills
• Decision‑making skills
• Excellent change‑management skills
• Strong analytical and problem‑solving skills
• Attention to detail

Candidates must be eligible to work in the United States without sponsorship. Time on‑site or time zone adjustments may be required based on business need.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, serving clients worldwide across 140 jurisdictions.

We are committed to creating a diverse and growth‑oriented environment where everyone is valued and offered opportunities for career growth and benefits.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.