Portfolio Management Manager- Retail Lending Servicing Product

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Portfolio Management Manager within PNC’s Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA;
Wilmington, DE;
Washington, DC;
Tysons Corner, VA;
Chicago, IL; or New York, NY.

We are seeking a seasoned leader to manage a team of Portfolio Owners and deliver a series of initiatives from ideation through discovery, development, and delivery.

• Partners with key business, product, and tech stakeholders across the Enterprise to manage dependencies, identify opportunities, and reconcile competing priorities.
• Partners with Product and Business leaders to create, manage, and prioritize product strategy, OKRs, backlog, and roadmap.
• Oversees Program Analysis and Reporting; leverages insights to inform improvement opportunities.
• Leads continual agile and operational transformation, partnering with product to adopt industry‑best practices.
• Supports key internal processes, including Change at PNC, project funding and staffing, budgeting, etc.; manages budget tracking and burndown for the Servicing Product Team.
• Drives annual planning process for the team.
• Develops tracking, identifies, and implements efficiency strategies across the product and tech organization.
• Supports Head of Servicing Product to develop and deliver senior‑leadership updates.
• Familiarity with product development tools such as Adobe, Tableau, Fig Jam, JIRA, Confluence, and Figma.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages and leads portfolio managers to ensure success in the execution of organizational portfolios in support of corporate strategy. No requirement for portfolio size.
• Manages and assesses the development and approval process for strategic initiative governance for assigned portfolios.
• Monitors the development and review of analysis and reporting information related to key strategic portfolio milestones.
• Oversight and accountability for the overall portfolio budget while working to ensure success of the portfolio.
• Coaches and develops portfolio managers. Works across multi‑disciplinary functions, and manages vendor relationships to ensure success of the portfolio. Consults with project and program managers/teams as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills,…