Supervisor, Forklift Shop

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Full Time Management Wilmington, DE, US

4 days ago Requisition

The Supervisor, Forklift Shop is responsible for overseeing the daily operations and administrative functions of the forklift shop to ensure equipment readiness, operational efficiency, and high-quality service support. This role supervises shop labor operations, coordinates maintenance activities, manages vendor relationships, processes invoices and payroll, and supports inventory and equipment tracking.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while working closely with technicians, vendors, drivers, and management. The Supervisor, Forklift Shop reports directly to the Manager, Forklift Shop.

• Supervise daily labor operations within the forklift shop to ensure efficiency, productivity, and safety.
• Monitor and coordinate forklift accessory changes to support vessel and warehouse operations in a timely manner.
• Plan, assign, and track work orders to ensure completion within established timelines.
• Support technicians and shop personnel with scheduling, workflow coordination, and operational needs.
• Promote and maintain a safe, productive, and professional work environment.
• Identify opportunities to improve shop workflows and operational processes.

• Verify and match parts numbers for equipment repairs and preventative maintenance activities.
• Coordinate pickup and delivery of parts, materials, and equipment as needed.
• Assist with equipment management, maintenance records, and shop inventory tracking.
• Support claim resolution and vendor discrepancy investigations related to parts and services.
• Process timekeeping accurately and within required deadlines.
• Enter, manage, and approve invoices in company systems, including Manager Plus, Concur, or similar platforms.
• Maintain organized records, documentation, and files related to shop operations and maintenance activities.
• Establish and maintain vendor accounts while communicating with suppliers regarding orders, pricing, availability, and claims.
• Build positive working relationships with vendors, internal departments, and operational teams.

• Previous supervisory or team leadership experience required.
• Knowledge of basic automotive, forklift, or heavy equipment parts and maintenance operations.
• Experience with invoice processing, timekeeping, and expense management systems.
• Familiarity with Manager Plus, Concur, or similar maintenance and expense management software.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Outlook, Excel, and other standard computer applications.
• Strong customer service, problem-solving, and decision‑making skills.
• Ability to work effectively in a fast‑paced operational environment.
• Must have or meet the eligibility requirements to obtain a TWIC.