Senior Manager- Collections Strategy and Analytics

Senior Manager
- Collections Strategy and Analytics

The Senior Manager of Collections Strategy & Analytics provides senior-level leadership for collections strategy design, portfolio performance analysis, and analytical governance. This role is accountable for portfolio-level outcomes, establishes governance and quality standards, and ensures collection strategies align with credit risk objectives, operational capacity, customer treatment expectations, and financial goals. Beyond team leadership, the Senior Manager drives strategy development, test prioritization, and investment decisions by evaluating financial tradeoffs, assessing impacts to portfolio performance and operating costs, and incorporating forecasting considerations into decision-making.

The role partners with cross-functional stakeholders to align priorities, support strategic initiatives, and deliver insights that drive business performance and operational effectiveness.

Essential Job Functions

• Partner with Operations and Advanced Analytics to set the strategic direction, prioritization, and optimization of collection strategies across delinquent portfolios. Evaluate performance drivers and treatment tradeoffs, translating insights into recommendations that improve portfolio performance and support enterprise objectives.
  
  - (35%)
• Lead the governance, measurement, and evaluation of collection strategies across delinquent portfolios. Establish analytical standards, assess strategy and test performance, quantify impacts to key business metrics, and partner cross functionally to deliver financially sound, operationally scalable recommendations for leadership decision making.
  
  - (25%)
• Lead and develop a team of Analysts and Lead Analysts through coaching, succession planning, and performance management. Establish operating routines that drive accountability, quality, engagement, and scalable team performance.
  
  - (25%)
• Communicate strategy performance, analytical insights, and recommendations to senior and executive leaders. Influence decisions through clear storytelling, sound judgment, and effective communication of business outcomes, risks, and tradeoffs.
  
  - (15%)

Reports To:

Director and above Direct Reports: 2 - 5 Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

Travel

• Ability to travel up to 10% annually

Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Move/Traverse
• Reaching
• Standing
• Stationary Position/Seated
• Typing/Writing

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$ - $

Full Salary Range for position:

California: $ - $ Colorado: $ - $ New York: $ - $ Washington: $ - $ Maryland: $ - $ Washington DC: $ - $ Illinois: $ - $ New Jersey: $ - $ Vermont: $ - $ Ohio: $ - $ Maine: $ - $ Connecticut: $ - $ Virginia: $ - $

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time…