Director of Breakbulk Operations

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Full Time Wilmington, DE, US

15 days ago Requisition

Enstructure owns and operates an integrated network of marine terminals, warehouses, cold storage and logistics assets across the eastern half of the United States. We provide full-service and reliable logistics solutions to some of the world’s largest companies in the energy, agriculture, food, manufacturing, construction, and public safety sectors. Our network is comprised of 18 terminals strategically located near major population hubs along the East Coast, Gulf Coast and Inland River system of the United States.

We operate the largest marine terminal network on the East Coast dedicated to bulk and breakbulk cargo.

• Own the overall performance of the segment, including customers, operations, and business activities.
• Act as the primary operational leader for their business segment.
• Maintain a thorough understanding of customer forecasts, operational requirements, vessel schedules, warehouse utilization, and labor demands.
• Ensure customer requirements, service commitments, and operational expectations are consistently achieved.
• Develop and execute plans that support growth, profitability, operational efficiency, and customer retention.
• Own the financial performance of the business segment by actively managing labor efficiency, equipment utilization, warehouse utilization, claims performance, and controllable operating costs.
• Identify operational risks, resource constraints, and business challenges before they impact performance.
• Drive continuous improvement by identifying opportunities to improve safety, quality, productivity, customer service, and profitability.
• Stay informed of industry trends, emerging technologies, and operational best practices, implementing improvements that enhance operational performance and business results.

• Review upcoming customer activity, vessel schedules, warehouse requirements, customer forecasts, and special projects.
• Develop labor and equipment plans that maximize productivity while effectively managing gang structure, overtime, guarantee time, labor availability, labor efficiency, and operating costs.
• Ensure labor, equipment, warehouse space, and operational resources are properly planned and available.
• Verify Warehouse Senior Supervisors have established operational plans that support customer requirements and business objectives.
• Ensure Warehouse Superintendents have the resources necessary to execute work safely and efficiently.
• Monitor warehouse utilization, cargo flow, and operational capacity, proactively addressing constraints before they impact performance.
• Adjust operational plans as business conditions change to maintain safe, efficient, and customer-focused operations.

• Lead, coach, and develop Warehouse Senior Supervisors and operational leadership teams.
• Establish clear expectations and accountability throughout the organization.
• Develop future operational leaders and organizational depth through coaching, mentoring, cross-training, succession planning, and leadership development.
• Conduct regular performance discussions with direct reports.
• Recognize high performance while holding operational leaders accountable for achieving business, safety, customer, and financial objectives.
• Address performance issues promptly and consistently.
• Promote teamwork, accountability, professionalism, and continuous improvement.

• Maintain strong relationships with customers and key stakeholders.
• Participate in customer meetings, planning discussions, operational reviews, and business development activities.
• Ensure customer communications are timely, accurate, and professional.
• Ensure cargo quality, inventory accuracy, and operational execution consistently meet customer expectations.
• Resolve escalated customer concerns and service issues promptly and effectively.
• Identify opportunities to improve customer…