Service Manager

Wilmington, United States | Posted on 07/30/2026

Our client is a well-established electrical contractor serving commercial, industrial, and residential customers throughout the Southeast. With a reputation for quality workmanship and long-term customer relationships, the company is seeking an experienced Service Manager to lead its electrical service operations and support continued business growth.

The Service Manager is responsible for leading the daily operations of the electrical service department, ensuring projects and service work are completed safely, efficiently, on schedule, and profitably.

This leadership role oversees estimating, project execution, scheduling, customer relationships, field operations, budgeting, and business development while working closely with company leadership to achieve operational and financial goals.

Lead the daily operations of the electrical service department, ensuring projects are completed safely, efficiently, and profitably

Oversee estimating, bidding, design-build proposals, and project planning for service work

Manage assigned projects from award through completion, including scheduling, purchasing, billing, change orders, and closeout

Monitor project profitability, labor productivity, budgets, and job performance

Review and approve estimates within authorized limits

Coordinate material procurement, subcontractors, equipment, and project resources

Prepare monthly job status reports, pay applications, and project updates

Provide leadership, coaching, and accountability for field personnel and service teams

Monitor labor utilization, productivity, equipment usage, and job-site performance

Ensure compliance with company policies, safety programs, quality standards, and applicable regulations

Conduct regular job-site visits to monitor quality, safety, and customer satisfaction

Develop relationships with general contractors, developers, commercial clients, and property owners

Identify new business opportunities and support the growth of the service division

Monitor local construction activity and maintain awareness of market opportunities

Attend leadership meetings and collaborate with division management on operational planning and performance improvement

Minimum 5+ years of electrical construction or electrical service management experience

Previous leadership experience managing electrical service operations, projects, or field personnel

Strong knowledge of commercial and industrial electrical construction and service work

Experience with estimating, project management, scheduling, budgeting, and change order management

Strong understanding of job costing, labor productivity, and project financial performance

Ability to develop and maintain relationships with customers, general contractors, and developers

Excellent leadership, communication, organization, and problem-solving skills

Proficiency with Microsoft Office and construction management software

Valid driver's license with the ability to travel to customer and job sites

Experience managing an electrical service department

Design-build estimating experience

Experience overseeing multiple service technicians and projects simultaneously

Knowledge of local electrical codes, OSHA requirements, and construction safety standards

State or local electrical licenses or certifications, where applicable